We offer the following payment options in our webshop:

• PayPal
• advance invoice / advance payment
• credit card (VISA, Mastercard)

After placing your order, you will receive an order confirmation by email to the email address you provided. Your order will be packed and shipped as quickly as possible. If you have not received an order confirmation, please send us an email to mail@gadgetto-products.com with your name and order number. We do not offer shipment tracking as a requirement. We ask for your understanding in this regard.

If you have ordered from us but have not received a confirmation message, please check that your email address is correct and that you have checked your spam and junk mail inboxes. If you need to correct your details, please contact us using the contact form or send us an email directly to mail@gadgetto-products.com. We will then update your customer details so that you can receive the confirmation correctly.

In this case, please contact us as soon as possible using the contact form or the contact details provided (email: mail@gadgetto-products.com). If we have not yet packed your order, we can still cancel it. If the goods are already ready for dispatch, you must receive them and send them back to us as a return, see below. In this case, please observe the hygiene guidelines - the hygiene seal must remain intact.

For further information, please see the cancellation policy. There you will find information on how to proceed in the event of a cancellation.

No, once the goods have been removed from their original packaging and the hygiene seal has been broken, they cannot be returned for a refund. We only accept goods in their original condition with the hygiene seal unbroken . If the products are still in their original packaging and you wish to return them, please read the information under "How do I return a product?" below. Once we receive the goods back in their original condition, we will refund the cost.

In the event of a production defect, transport damage or other damage, please send us a complaint to the email address provided. Other regulations apply for damage that is only visible after the goods have been unpacked. Photograph the damage and attach the photo to the complaint email. In the event of transport damage, please also attach photos of the shipping packaging in which you received the goods.

You can return your products in their original condition (with the hygiene seal unbroken) and get your money back for the goods. Shipping costs will only be refunded in the case of guarantee/warranty cases. When returning the products, they must be in their original, unpacked condition or, in the case of production defects/guarantee or warranty cases, in good and undamaged condition for the return to be approved.

For more information about the warranty, see WARRANTY STATEMENT

Contact us using the contact form or contact details (email: mail@gadgetto-products.com) and let us know in advance that you would like to make a return. Our customer service staff will then assist you with a return label. Please provide the following information in the contact form:

• order number
• customer name
• Email address registered at purchase
• Reasons for return
• products you want to return

The shipping costs are based on the current prices for postal delivery according to the size and weight of the delivery including the applicable VAT. We will cover the return shipping if a complaint is legitimate under the warranty or guarantee. If a return is made after the warranty or guarantee period granted, or if the complaint is due to the customer's own fault or improper use or wear and tear due to use, or if the order is cancelled without a warranty or guarantee reason, you will be invoiced for the shipping costs afterwards and must be borne by you. The costs are based on the current country prices of our shipping service provider including insurance for the value of the goods. In this case, the return shipping costs will be deducted from the refund credit.

The return process can take up to 14 days after we receive the return. Please keep the shipping receipt until you receive an email from us about your refund.

Damit Sie Ihre Toilette wie gewohnt benutzen können, errhalten SIe im Garantiefall kostenlos einen Ersatz-WC-Sitz (ohne EKG-Funktion) für den Zeitraum, in dem Ihr EKG-seat nicht von Ihnen genutzt werden kann.

If your package and products are damaged upon arrival of the package, contact us about transport damage or production defect and send us pictures of both the damaged packaging and the damaged goods. Once we have received all the pictures that allow us to determine and assess any damage, we will of course send a replacement for the damaged goods and ensure that they can be returned to us free of charge.

The shipping costs are based on the usual costs according to the recipient address (shipping within the EU, shipping worldwide), depending on the size and weight of the delivery. We ship within Germany with DHL Warenpost or Deutsche Post, within the EU/worldwide for the permitted shipping countries see shop usually with DHL. We reserve the right to change the shipping service provider for good reasons.

The shipping costs also include insurance for the value of the goods ordered and are based on the current prices of the shipping service providers, which can be found on their websites, such as: Price information DHL

We will take care of the return shipping for returns, under the conditions see “How do I proceed with a return?”.

We will send your delivery within 5 working days after receipt of payment. We apologize for any deviations that are the responsibility of the shipping service and ask for your understanding. Delivery times are usually as follows:

1) Delivery throughout Germany usually on the next working day with DHL or Deutsche Post. Please check your storage arrangements.

2) Within the European Union: Transport always takes the fastest route, within the EU e.g. in 3 – 5 working days.

3) Worldwide: Delivery always via the fastest route, between 7 days and 4 weeks depending on the country.